FAQ

Frequently Asked Questions

Quick answers about ordering, personalization, shipping and returns at Planet Peachy. Can't find what you need? Email us at support@planetpeachy.com or call (971) 444-6668.

Ordering & Personalization

How do I personalize my order?
Choose your product, select the options shown (such as color, size, design or font), and enter the name, date or wording you want in the personalization box. Then add it to your cart and check out. Please double-check your spelling before you submit, because your personalization is created exactly as you enter it.

What if something about my personalization is unclear?
If we need to clarify any details, we'll email you before production. Your order resumes as soon as we hear back, so a quick reply helps avoid delays.

Can I change or cancel my order?
Because personalization often begins soon after an order is placed, we can only change or cancel an order if production hasn't started yet. Email support@planetpeachy.com as soon as possible with your order number.

Do you offer bulk or corporate gifts?
Yes. See our Corporate & Bulk Gifting page or email us for a custom quote.

Shipping

How long until my order ships?
We aim to ship within 48 hours (2 business days) of your purchase. If we need to clarify your personalization, production resumes once we hear back, which may add time. During busy periods such as holidays and sales events, processing may take slightly longer.

How long does delivery take?
Orders shipped by USPS Ground Advantage typically arrive within 2-5 business days after shipment. See our Shipping Policy for details.

Do you offer free shipping?
Standard shipping is free on U.S. orders of $10 or more.

Can I get my order faster?
If you need your order by a specific date, contact us before you order and we'll look at expedited options.

Where do you ship?
We ship to all 50 U.S. states. We don't offer international shipping at the moment.

How can I track my order?
Every order ships with tracking. You'll receive a confirmation email with your tracking number when your order leaves our workspace, and you can also use our order tracking page.

Returns & Problems

Can I return a personalized item?
Because personalized items are made just for you, we can't accept returns or exchanges on them. If your order arrives damaged or defective, or has a personalization error that was our mistake, email us within 14 days of delivery with your order number and a photo, and we'll replace it or refund you at no cost.

Can I return an item that isn't personalized?
Yes. Non-personalized items can be returned unused and in their original condition within 14 days of delivery for a refund, minus the original shipping cost. Contact us to start a return.

You can read the full details in our Returns & Replacements policy.

About Planet Peachy

Where are you based?
We're a small business in Mason, Ohio, and we personalize our products in our Ohio-based workspace. Learn more on our About page.

How do I contact you?
Email support@planetpeachy.com or call (971) 444-6668. We aim to respond within 1-2 business days.